Terms of Service
Last updated: 1 March 2026
1. About Us
Pacavita (“we”, “us”, “our”) is a digital agency based in Saltaire, West Yorkshire. We build and host websites for local businesses.
2. Services
We provide website design, development, hosting, and ongoing content services. When you place an order, you agree to these terms in full. Specific service details are confirmed in your order summary.
3. Ordering & Payment
Prices are displayed on our pricing page and confirmed before payment. All payments are processed securely via Stripe. By completing checkout, you authorise the stated payment.
4. Digital Content & Cooling-Off
Our websites are digital content as defined by the Consumer Contracts Regulations 2013. During checkout, you explicitly consent to immediate delivery and acknowledge that you lose your 14-day cooling-off right once we begin building your site. A comprehension check confirms your understanding.
5. Refunds
Full refund available before we begin work. Once your first preview is delivered, no refund is available as digital content has been supplied with your prior consent. See our Refund Policy for full details.
6. Your Responsibilities
You must provide accurate business information in your brief. You must not use your site for illegal content, spam, phishing, adult content, or hate speech. Violation may result in immediate suspension without refund.
7. Acceptable Use
Sites hosted by Pacavita must comply with UK law. We reserve the right to suspend or terminate any site that violates these terms, contains prohibited content, or is reported for abuse. We will notify you before suspension where reasonably possible.
8. Intellectual Property
Content you provide (text, photos, logos) remains yours. The website template, design system, and underlying code are owned by Pacavita. You receive a licence to use the template for as long as your hosting is active.
9. Platform Access
Platform administrators may access your account for support and security purposes. Access is logged and audited. We do not share your data with third parties except as required for service delivery (hosting, payments, email).
10. Hosting & Uptime
We aim for 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance. We are not liable for losses caused by downtime beyond our reasonable control.
11. Limitation of Liability
To the fullest extent permitted by law, our total liability is limited to the amount you paid for the service. We are not liable for indirect, incidental, or consequential damages. Nothing excludes liability for death, personal injury, or fraud.
12. Changes to Terms
We may update these terms. Material changes will be communicated via email. Continued use of the service after changes constitutes acceptance.
13. Governing Law
These terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact
Questions about these terms? Email us at hello@pacavita.com.